Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities The North Durham United Football Club (NDUFC) is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
We will communicate with people with disabilities in ways that take into
account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No additional fees will be charged to the support person
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the NDUFC will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Training for Staff
The NDUFC will provide training to employees, volunteersand others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained:
All Office Staff
All Technical Staff
This training will be provided to staff as part of the orientation package upon hiring.
Training will include:
An overview of the Accessibility of Ontarians with Disabilities Act, 2005 and the requirements of the customer service standardThe Ontario Soccer Association’s plan related to the customer service standardHow to interact and communicate with people with various types of disabilitiesHow to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support personHow to use any type of assistive device which may help with providing goods or service to people with disabilities
What to do if a person with a disability is having difficulty in accessing the Ontario Soccer Association’s goods and services
Staff will also be trained when changes are made to the plan.
Customers who wish to provide feedback on the way the NDUFC provides goods and services to people with disabilities can:
Verbally communicate with a member of staff
Send an email to:
Contact the office at:
North Durham United FC
PO Box 302
Port Perry, ON, L9L 1A4
All feedback will be directed to: The club President. Customers can expect to hear back in: 3 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of NDUFC that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.